Buying something on The Gorilla Firm couldn’t be easier. Once you’ve found something you want to buy, you need to get in touch with the seller. Their details can be found on the advert. Simply click ‘contact seller’ to email them, or use the phone number if they’ve listed it. Once you’re in touch, you can make the appropriate arrangements for payment/delivery/collection as necessary.
We don’t want to scare you, but bad things can sometimes happen – it’s a fact of life. However, it’s easy to get a fantastic deal and have a great consumer experience if you use your head. Follow these simple guidelines for buying online, and you can avoid buying stolen goods, getting scammed or putting yourself in a compromising position. Basically, use common sense. Whilst we hope that all items are being sold legitimately, we can’t guarantee this, so please use your vigilance and report any adverts that you think are suspicious. There’s a ‘report’ link at the bottom of every advert on our site – use it. We can then have a look and if necessary remove and/or report the advert to the police or appropriate authority.
Here are some sensible guidelines to use when meeting a buyer or seller:
- Meet in a public place
- Be especially careful when buying/selling high value items
- Tell someone where you're going
- Take your mobile phone with you
- Try to have someone with you
- Trust your instincts – if you aren’t comfortable, leave
- Use your head when buying used equipment & don't be fooled by prices that are too good to be true, because they usually are
- Ask about the item’s history, if the seller has receipts for it, who owned it before, where they got it
- Ask the seller for detailed information about the goods they’re selling. Most sellers will have a good knowledge of what they own, especially high spec items like an expensive bike – and if they don’t know the answers, then you should ask why not
- Exercise caution and good sense
- Never wire funds via western union, moneygram or any other wire service - anyone who asks you to do so is usually a scammer. Do use PayPal – this is safe, and there is a paper trail associated with it
- Fake cashier cheques & money orders can be common, and banks will cash them and then hold you responsible when the fake is discovered weeks later
- Be cautious about what information you give out to people – especially financial or personal details
- If you’re a seller – don’t post out your goods until you have received payment and it has cleared in your account
The Gorilla Firm is not involved in any transaction, and does not handle payments, guarantee transactions, or offer "buyer protection" or "seller certification"
Buy safely – and enjoy your new gear!